COVID update- South Australia is under Lockdown! there maybe delays in orders so please bare with us

FAQ

                            

MADE TO ORDER

As our items are personalised and made to order they can take up to four weeks to be completed and posted out.

Please check all spelling as we can not refund mistakes made by you.

If you need your item as a gift urgently, please email us  and leave a order note with the date needed by.send us a email beforehand admin@rainbowskyedesigns.com

Please be Patient on peak seasons such as Christmas, Easter, Mothers Day and Fathers Day If you need a urgent Order please message us so we can work something out. 

 

What payment methods can be used?

Afterpay- Buy now pay later with afterpay - please note this is a payment method not how quick a item is made. 

Humm- Buy now pay later with Humm - please note this is a payment method not how quick a item is made.

latitude Pay- buy no pay later- please note this is a payment method not how quick a item is made.

Pay it Later- Buy now pay later with Pay it later - please note this is a payment method not how quick a item is made.

Paypal Express Checkout For instant payments.

Visa, Mastercards and Amex and bank transfer/deposits

 

 

 

                              

 

SHIPPING POLICY

DOMESTIC

Shipping is a flat rate of $9.80 on all orders - this includes tracking so you can keep track of it and when it will arrive.

We  use Australia Post and Fastway couriers.

Please Wait 5-10 business days for your order to arrive once posted by Australia post. 

If at any time your parcel can not be tracked by non scans by Aust post please get in contact with us so we can find where your parcel is and  put in a investigation with Aust post. Once a parcel leaves my hands it is out of our control as we put our trust in Aust Post o deliver your parcels safely and in a timely manner. If all else Fails we will help by offering a refund or remake your items for you.

 

INTERNATIONAL

International shipping is now available World Wide .parcels may take up to 4 weeks to arrive to you.  So please order in advance to get your order in time.

 

 PRIVACY!

All Card Details, Mailing Address and private information are kept safe and are not provided to a third party, all stay to the property of rainbow skye designs.

We will Not give out your details to anyone with out your permission.

All designs ( including  photographs , sayings, words and dates ) remain property of Rainbow Skye designs once provided for us to use. All products deemed fit for advertising will be used as such and labelled on the website and social media platforms.

If this does not suit you , please ensure to let us know when ordering.

 

REFUNDS & EXCHANGES

All orders incur a 20% Restocking fee if cancelled by customer after 12 hours of purchase. 

Any orders returned due to change of mind will be refunded less a 20% restocking fee on products only, shipping fees will not be returned.  

 

 

Refunds or exchanges can be made on faulty or damaged products and must be emailed with picture proof within 48 hours of received. 48 hours will start from the time of delivery noted on the courier tracking confirmation. After this time we can not be responsible for and faulty or damaged items. Please check your orders once they arrive. It will be at our discretion if the items must be returned to complete your refund or exchange.

Return postage is at the cost of the buyer.

 

Refunds will be returned by the payment you used at the time of ordering

Refunds will be processed with 42 hrs

All items need to be returned Back to us 36 fifth street Nuriootpa SA 5355 in its original state for your refund to be approved. Postage is paid by you unless its our mistake .