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Cancellations & Refunds

All orders incur a 20% Restocking fee if cancelled by customer after 12 hours of purchase. 

Any orders returned due to change of mind will be refunded less a 20% restocking fee on products only, shipping fees will not be returned.  

 

 

Refunds or exchanges can be made on faulty or damaged products and must be emailed with picture proof within 48 hours of received. 48 hours will start from the time of delivery noted on the courier tracking confirmation. After this time we can not be responsible for and faulty or damaged items. Please check your orders once they arrive. It will be at our discretion if the items must be returned to complete your refund or exchange.

Return postage is at the cost of the buyer.

 

Refunds will be returned by the payment you used at the time of ordering

Refunds will be processed with 42 hrs

All items need to be returned Back to us 36 fifth street Nuriootpa SA 5355 in its original state for your refund to be approved. Postage is paid by you unless its our mistake .